My Scale isn’t giving an accurate weight. Help!

The great news is that our scales last a long time. However, they need regular calibration, especially the lobby scale that receives a bit of wear and tear. See the Troubleshooting section and How to Calibrate Your Scale. We show the steps for several common scales. Many people take their mobile device to the scale and do the steps along with the video. Call Tech Support at 800.444.1579 ext. X during business hours if this doesn't work for you. Or fill out the Tech Support Form after hours and someone will get back to you the next business day.