FAQ

Buying Journey

Have a good conversation about your delivery timeline with your sales representative when you order. You can help speed the process by turning around all the order paperwork as soon as possible. Avoid making changes to your order after it is in place because that slows it down. Keep in communication with your sales rep about your delivery, including changes in your timeline.

Yes. Our policy is to provide non-profit discounts at the time of building or remodeling. This allows us to provide help to all non-profits as opposed to playing favorites to just a few. Either call for a FREE consultation to discover how we can help your situation or indicate on your quote request that you are a non-profit as certified by the government.

There are three ways to get quotes for products and two ways to purchase them.

  • Call 800.444.1579 and ask to purchase the item(s). The sales rep will ask information about your address and product-specific choices. Once you agree on the items and payment terms, we will start preparing your product for shipment.
  • Sign on to the Chat available on each page. Our reps monitor chat from 8:30 a.m. to 5 p.m. CT, M-F. You can leave a message during off hours. The rep can get you information and price quotes in chat. However, you will need to make a phone call to provide payment or credit information to complete the sale. This is for your protection.
  • Email a Request a Quote form to receive a quote for the items you need. If you want an immediate purchase, indicate this on the form and provide how you want the sales rep to follow up with you. (You can specify a time and/or telephone number.)

To help those designing rooms and facilities with Shor-Line products, we offer free downloadable dwg files with an accurate registration. This generic file format will allow you to import the drawings into your design software. If you don't see the equipment you need, talk with the sales representative for your area and ask for files to be created for you. You can find the rep for your area here.

Many veterinarians have chosen to add our O2 doors to turn a Stainless Steel cage into a stepdown O2 unit. Read about the features and sizes available for O2 Doors that fit on our Type III cages. If you have a Type I or Type II cage, you can still use most of the single door sizes with an additional retrofit kit. We also offer two double door O2 door conversions that require both an O2 door and a conversion door. Talk with your sales representative about your specific situation 800.444.1579 or submit this form.  It will help to have pictures of the cages you want to turn into O2 cages available to email.

Summer Woods is our newly appointed Shor-Line Satisfaction Manager. If you are not immediately getting answers, she will make sure you receive the customer service you deserve. Call her Monday through Friday, 8:30 a.m. to 5 p.m. at 800.444.1579 or after hours fill out this form. She will get back to you the next business morning.

We aim to accurately include everything, so please check all your boxes and skids. If you ordered kennels or cages, you will have a box marked "hardware" that will contain all the hardware for your order. Make a list of anything missing and contact Tech Support either through this form or call from 8:30 a.m. to 5 p.m. M-F at 800.444.1579 ext. X. We will immediately get you what you need. Also, include any installation questions you have. This is a great time to ask those.

Kennel Runs are probably our most complicated product. They provide secure housing that withstands the strongest, most fractious dogs. And it neatly and attractively fits exactly into your space. Check out the Kennel Run Guide, an online or downloadable booklet that explains the basics of kennels and common configurations. It is a great tool for learning the basics and comparison shopping. Also, take advantage of a FREE consultation. Our sales team has an average of three decades of experience and worked on thousands of projects. It is a informative, no-pressure discussion. We want you to have the facility of your dreams, so we can be with you every step of the way, if needed.

We make durable products from Stainless Steel that, by their nature, are heavy. And most of the products are standard custom, meaning you have the ability to get just what you need in a table or a kennel. An accurate price almost always requires a sales person who will ask a few questions and then send you a product quote that includes shipping and your desired level of handling. We find this gives you the most accurate price for your planning. Call 800.444.1579 from 8:30 a.m.  to 5 p.m. CT Monday through Friday to get an immediate quote.

Free consultations are a great chance for you to ask questions about how to accomplish a special look for your facility or what others are doing to to create better facility efficiency. The consultation is always no pressure...we know you are considering lots of possibilities, and we just want to help. Our team has an average of three decades of experience in companion animal facilities. Fill out the Consultation Request Form and a consultant will contact you in your preferred contact method.

 

Help For Non-Profits

Yes. Our policy is to provide non-profit discounts at the time of building or remodeling. This allows us to provide help to all non-profits as opposed to playing favorites to just a few. Either call for a FREE consultation to discover how we can help your situation or indicate on your quote request that you are a non-profit as certified by the government.

Free consultations are a great chance for you to ask questions about how to accomplish a special look for your facility or what others are doing to to create better facility efficiency. The consultation is always no pressure...we know you are considering lots of possibilities, and we just want to help. Our team has an average of three decades of experience in companion animal facilities. Fill out the Consultation Request Form and a consultant will contact you in your preferred contact method.

 

How to Choose Kennel Runs

To help those designing rooms and facilities with Shor-Line products, we offer free downloadable dwg files with an accurate registration. This generic file format will allow you to import the drawings into your design software. If you don't see the equipment you need, talk with the sales representative for your area and ask for files to be created for you. You can find the rep for your area here.

Kennel Runs are probably our most complicated product. They provide secure housing that withstands the strongest, most fractious dogs. And it neatly and attractively fits exactly into your space. Check out the Kennel Run Guide, an online or downloadable booklet that explains the basics of kennels and common configurations. It is a great tool for learning the basics and comparison shopping. Also, take advantage of a FREE consultation. Our sales team has an average of three decades of experience and worked on thousands of projects. It is a informative, no-pressure discussion. We want you to have the facility of your dreams, so we can be with you every step of the way, if needed.

Free consultations are a great chance for you to ask questions about how to accomplish a special look for your facility or what others are doing to to create better facility efficiency. The consultation is always no pressure...we know you are considering lots of possibilities, and we just want to help. Our team has an average of three decades of experience in companion animal facilities. Fill out the Consultation Request Form and a consultant will contact you in your preferred contact method.

 

Remodeling or Building

Have a good conversation about your delivery timeline with your sales representative when you order. You can help speed the process by turning around all the order paperwork as soon as possible. Avoid making changes to your order after it is in place because that slows it down. Keep in communication with your sales rep about your delivery, including changes in your timeline.

Yes. Our policy is to provide non-profit discounts at the time of building or remodeling. This allows us to provide help to all non-profits as opposed to playing favorites to just a few. Either call for a FREE consultation to discover how we can help your situation or indicate on your quote request that you are a non-profit as certified by the government.

There are three ways to get quotes for products and two ways to purchase them.

  • Call 800.444.1579 and ask to purchase the item(s). The sales rep will ask information about your address and product-specific choices. Once you agree on the items and payment terms, we will start preparing your product for shipment.
  • Sign on to the Chat available on each page. Our reps monitor chat from 8:30 a.m. to 5 p.m. CT, M-F. You can leave a message during off hours. The rep can get you information and price quotes in chat. However, you will need to make a phone call to provide payment or credit information to complete the sale. This is for your protection.
  • Email a Request a Quote form to receive a quote for the items you need. If you want an immediate purchase, indicate this on the form and provide how you want the sales rep to follow up with you. (You can specify a time and/or telephone number.)

To help those designing rooms and facilities with Shor-Line products, we offer free downloadable dwg files with an accurate registration. This generic file format will allow you to import the drawings into your design software. If you don't see the equipment you need, talk with the sales representative for your area and ask for files to be created for you. You can find the rep for your area here.

Many veterinarians have chosen to add our O2 doors to turn a Stainless Steel cage into a stepdown O2 unit. Read about the features and sizes available for O2 Doors that fit on our Type III cages. If you have a Type I or Type II cage, you can still use most of the single door sizes with an additional retrofit kit. We also offer two double door O2 door conversions that require both an O2 door and a conversion door. Talk with your sales representative about your specific situation 800.444.1579 or submit this form.  It will help to have pictures of the cages you want to turn into O2 cages available to email.

Summer Woods is our newly appointed Shor-Line Satisfaction Manager. If you are not immediately getting answers, she will make sure you receive the customer service you deserve. Call her Monday through Friday, 8:30 a.m. to 5 p.m. at 800.444.1579 or after hours fill out this form. She will get back to you the next business morning.

Kennel Runs are probably our most complicated product. They provide secure housing that withstands the strongest, most fractious dogs. And it neatly and attractively fits exactly into your space. Check out the Kennel Run Guide, an online or downloadable booklet that explains the basics of kennels and common configurations. It is a great tool for learning the basics and comparison shopping. Also, take advantage of a FREE consultation. Our sales team has an average of three decades of experience and worked on thousands of projects. It is a informative, no-pressure discussion. We want you to have the facility of your dreams, so we can be with you every step of the way, if needed.

Free consultations are a great chance for you to ask questions about how to accomplish a special look for your facility or what others are doing to to create better facility efficiency. The consultation is always no pressure...we know you are considering lots of possibilities, and we just want to help. Our team has an average of three decades of experience in companion animal facilities. Fill out the Consultation Request Form and a consultant will contact you in your preferred contact method.

 

Support After the Sale

Absolutely. Our Type III cages are made to open on either the left or right side, and you can reverse it. See the Troubleshooting video "Cage Bank: Reversing the Hinges."

Shor-Line electric lift grooming tables have durable actuators that provide great service. But like every electric part, the more you use it the faster it wears out. However, you can replace the actuator fairly easily. Contact tech support at 800.444.1579 ext. X from 8:30 a.m. to 5 p.m. or fill out this form to request a replacement part. Our tech support team is great at providing guidance and we have a Troubleshooting video "Grooming Table: Replacing the Actuator."

Many veterinarians have chosen to add our O2 doors to turn a Stainless Steel cage into a stepdown O2 unit. Read about the features and sizes available for O2 Doors that fit on our Type III cages. If you have a Type I or Type II cage, you can still use most of the single door sizes with an additional retrofit kit. We also offer two double door O2 door conversions that require both an O2 door and a conversion door. Talk with your sales representative about your specific situation 800.444.1579 or submit this form.  It will help to have pictures of the cages you want to turn into O2 cages available to email.

Our Prelude LED Exam and Surgery lights are adjustable for fingertip control. Check out the Troubleshooting video "Surgery Lights: Adjusting the Tension" for help. This should keep the arm where you place it. If this does not fix the issue, contact Tech Support at 800.444.1579 ext. X M-F, 8:30 a.m. to 5 p.m.

We can help you. Our scales last for decades but their electronic parts do eventually wear out. Try identify a scale that might go out early (I know!). Contact our Tech Support team at 800444.1579 ext X from M-F 8:30 a.m. to 5 p.m. and they can get you up and running quickly with either a new scale or a loaner scale. But they need to make arrangements in the mornings to get your solution shipped. After hours, use this form to request help. Someone will get back to you the next business morning.

One of the advantages to making the country's most durable kennels and cages is they get passed along to many users. We are happy to help you get new life out of your used product with the many parts we offer. Contact tech support either by phone M-F, 8:30 a.m. to 5 p.m. at 800.444.1579 or fill out this form to get what you need. Have a picture of what you need parts for from different angles for best results.

Summer Woods is our newly appointed Shor-Line Satisfaction Manager. If you are not immediately getting answers, she will make sure you receive the customer service you deserve. Call her Monday through Friday, 8:30 a.m. to 5 p.m. at 800.444.1579 or after hours fill out this form. She will get back to you the next business morning.

We aim to accurately include everything, so please check all your boxes and skids. If you ordered kennels or cages, you will have a box marked "hardware" that will contain all the hardware for your order. Make a list of anything missing and contact Tech Support either through this form or call from 8:30 a.m. to 5 p.m. M-F at 800.444.1579 ext. X. We will immediately get you what you need. Also, include any installation questions you have. This is a great time to ask those.

The great news is that our scales last a long time. However, they need regular calibration, especially the lobby scale that receives a bit of wear and tear. See the Troubleshooting section and How to Calibrate Your Scale. We show the steps for several common scales. Many people take their mobile device to the scale and do the steps along with the video. Call Tech Support at 800.444.1579 ext. X during business hours if this doesn't work for you. Or fill out the Tech Support Form after hours and someone will get back to you the next business day.

 

Troubleshooting

Absolutely. Our Type III cages are made to open on either the left or right side, and you can reverse it. See the Troubleshooting video "Cage Bank: Reversing the Hinges."

Shor-Line electric lift grooming tables have durable actuators that provide great service. But like every electric part, the more you use it the faster it wears out. However, you can replace the actuator fairly easily. Contact tech support at 800.444.1579 ext. X from 8:30 a.m. to 5 p.m. or fill out this form to request a replacement part. Our tech support team is great at providing guidance and we have a Troubleshooting video "Grooming Table: Replacing the Actuator."

Our Prelude LED Exam and Surgery lights are adjustable for fingertip control. Check out the Troubleshooting video "Surgery Lights: Adjusting the Tension" for help. This should keep the arm where you place it. If this does not fix the issue, contact Tech Support at 800.444.1579 ext. X M-F, 8:30 a.m. to 5 p.m.

We can help you. Our scales last for decades but their electronic parts do eventually wear out. Try identify a scale that might go out early (I know!). Contact our Tech Support team at 800444.1579 ext X from M-F 8:30 a.m. to 5 p.m. and they can get you up and running quickly with either a new scale or a loaner scale. But they need to make arrangements in the mornings to get your solution shipped. After hours, use this form to request help. Someone will get back to you the next business morning.

One of the advantages to making the country's most durable kennels and cages is they get passed along to many users. We are happy to help you get new life out of your used product with the many parts we offer. Contact tech support either by phone M-F, 8:30 a.m. to 5 p.m. at 800.444.1579 or fill out this form to get what you need. Have a picture of what you need parts for from different angles for best results.

The great news is that our scales last a long time. However, they need regular calibration, especially the lobby scale that receives a bit of wear and tear. See the Troubleshooting section and How to Calibrate Your Scale. We show the steps for several common scales. Many people take their mobile device to the scale and do the steps along with the video. Call Tech Support at 800.444.1579 ext. X during business hours if this doesn't work for you. Or fill out the Tech Support Form after hours and someone will get back to you the next business day.

 

 

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