To Top

Customer Satisfaction

In the event Customer is not fully satisfied with the quality or workmanship of a product, Shor-Line in its sole discretion may arrange either to credit Customer's account(excluding shipping and handling costs) or replace the product. However, Customer must notify Shor-Line in writing of its dissatisfaction within fifteen (15) days of receipt of the product from Shor-Line. Customer also must return the rejected product to Shor-Line freight paid within thirty (30) days of its receipt in compliance with Shor-Line's Return Policy stated above. Shor-Line's obligation is limited to providing the applicable credit or product replacement, which will be processed only after receipt of the returned product. In addition, this Product Satisfaction Policy does not apply to specially designed, discontinued, used, factory second or repaired products.

Limited Warranty
Shor-Line warrants to the initial purchaser only of products manufactured by it that such products are free from defects in materials or labor for varying periods depending on the particular product and subject to the limitations and conditions set forth herein. Shor-Line's stainless steel products are warranted to be free from such defects for their normal useful life. Shor-Line's mechanical and electrical products, parts, devices and components (including such parts, devices and components of stainless steel products), and other non-stainless steel products are warranted to be free from such defects for one year. Shor-Line disclaims any express or implied warranty for products not manufacturedby Shor-Line and the only warranty available therefor to Customer is that offered by the products’ manufacturers.

The warranty period shall run from the date of delivery to Customer. If within the applicable warranty period a product proves to be defective as described herein, Shor-Line will repair or replace the product, at Shor-Line’s sole discretion, conditional upon Customer’s written notice of the defect within fifteen (15) days after its discovery and compliance with applicable return procedures. Upon receipt of Customer’s notice including substantiation of Customer’s status as the initial purchaser and details of the defect, Shor-Line shall advise Customer whether it plans to repair or replace the product. Shor-Line's obligation is solely limited to repair or replacement of a defective product and in no event shall Shor-Line be liable for transportation from or to Shor-Line’s offices or any other expense which may arise in connection with this Limited Warranty or the aforementioned Product Satisfaction Policy.

SHOR-LINE MAKES NO OTHER WARRANTY OR GUARANTEE OF ANY KIND WHATSOEVER, WHETHER EXPRESSED OR IMPLIED, STATUTORY OR OTHERWISE INCLUDING, BUT NOT LIMITED TO IMPLIED WARRANTIES OF FITNESS AND OR MERCHANTABILITY. THE ABOVE LIMITED WARRANTY CONSTITUTES OUR ONLY WARRANTY AND NO PERSON OR ENTITY IS AUTHORIZED, ON BEHALF OF SHOR-LINE, TO MODIFY OR EXPAND UPON THE PROVISIONS EXPRESSED IN THE LIMITED WARRANTY STATEMENT. SHOR-LINE’S LIABILITY UNDER THIS LIMITED WARRANTY SHALL BE LIMITED AS PROVIDED FOR ABOVE AND THE FOREGOING SHALL BE THE CUSTOMERS SOLE REMEDY AND RECOURSE UNDER THIS CONTRACT. There are no warranties, which extend beyond the description on the face hereof and goods are sold as is. Shor-Line’s Limited Warranty is only available to the initial purchaser of its products.

Customer agrees to comply with all instructions and specifications furnished by Shor-Line relating to installation, care and application of products sold. Customer agrees that it will not modify, misapply, or misuse such products in any manner including one that would deviate from the products’ intended use. Any repairs, alterations or service provided by parties other than Shor-Line, or its authorized representative may void this Limited Warranty. This Limited Warranty shall not apply to normal wear and tear, damage caused by accident, negligence, improper operation, or the use of corrosive material (including without limitation bleach-sodium hypochlorite) on stainless steel surfaces. SHOR-LINE’S LIMITED WARRANTY MADE IN CONNECTION WITH THIS SALE SHALL NOT BE EFFECTIVE AND SHALL BE VOID UNLESS SUCH GOODS ARE APPLIED AND USED IN ACCORDANCE WITH SHOR-LINE’S INSTRUCTIONS.

Limitation of Liability
UNDER NO CIRCUMSTANCES SHALL SHOR-LINE BE LIABLE TO BUYER OR ANY OTHER PERSON FOR ANY SPECIAL, LIQUIDATED, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES BASED UPON LOST GOODWILL, LOST SALES OR PROFITS, WORK STOPPAGE, DELAY, PRODUCT FAILURE, IMPAIRMENT OF GOODS OR OTHERWISE AND WHETHER ARISING OUT OF BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE OR OTHERWISE, and in any case, Shor-Line’s liability for any and all losses and damages sustained by Buyer and others, rising out of or by reason of this contract, shall not exceed the original purchase price of the products upon which liability is founded. IN NO EVENT SHALL ANY ACTION BE COMMENCED AGAINST SHOR-LINE MORE THAN ONE YEAR AFTER THE CAUSE OF ACTION WITH RESPECT TO WHICH THE CLAIM IS MADE HAS ACCURED. SHOR-LINE SHALL NOT BE RESPONSIBLE FOR EXPENSES FOR REPAIRS NOT MADE BY SHOR-LINE WITHOUT THE PRIOR WRITTEN CONSENT OF SHOR-LINE. PRODUCT SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT ANY NOTICE OR OBLIGATION ON THE PART OF SHOR-LINE.

Enhancing Animal Care